Customer feedback analysis
Six Thinking Hats
Addressing emotional responses while extracting actionable insights.
Similar Situations
Minto Pyramid
Giving feedback: When giving feedback, using Minto Pyramid can help you organize your thoughts and present your feedback in a clear and constructive manner.
Morris Massey's Stages of Value Development
Customer service: Businesses can provide more personalized customer service by understanding their customers' values and preferences.
Big Five Personality Traits
Customer Service: Understanding different personality types can help customer service representatives adapt their communication styles to better serve diverse customers.
In-Group Favoritism
Customer service: Recognizing in-group favoritism can help you provide better customer service by treating all customers fairly and without bias.
Peak-End Rule
Customer service: Resolving issues effectively and ending customer interactions on a positive note to improve customer satisfaction.
False Consensus Effect
Customer service: Recognizing the false consensus effect can help you provide better customer service by considering the individual needs and preferences of your customers.
Fundamental Attribution Error
Customer service: Recognizing the fundamental attribution error can help you provide better customer service by considering situational factors that may be affecting customers' behaviors.
Barnum Effect
Workplace feedback: Recognize when feedback is too general and seek more specific, actionable guidance for improvement.
Wardley Map
Customer Experience: Mapping customer journeys to enhance satisfaction and loyalty.
Ishikawa Diagram
Customer complaint resolution: By identifying the root causes of customer complaints using Ishikawa Diagrams, organizations can address underlying issues and improve customer satisfaction.