Choosing service providers
Halo Effect
Knowing the halo effect can help you make more informed choices when selecting professionals like doctors, lawyers, or contractors, by focusing on their qualifications and experience rather than personal characteristics.
Decoy Effect
Understanding the decoy effect can help you select professionals, like doctors or contractors, without being swayed by strategically placed, less attractive options.
Similar Situations
Milgram Experiment
Customer Service: Empowering consumers to assert their rights and seek assistance from higher authorities when dealing with uncooperative service providers.
Morris Massey's Stages of Value Development
Customer service: Businesses can provide more personalized customer service by understanding their customers' values and preferences.
Outgroup Homogeneity Bias
Customer service: Being aware of outgroup homogeneity bias can help employees provide better service to customers from diverse backgrounds.
Plutchik's Wheel
Customer service: Understand the emotions of customers, allowing you to address their concerns more effectively and provide exceptional service.
In-Group Favoritism
Customer service: Recognizing in-group favoritism can help you provide better customer service by treating all customers fairly and without bias.
False Consensus Effect
Customer service: Recognizing the false consensus effect can help you provide better customer service by considering the individual needs and preferences of your customers.
Fundamental Attribution Error
Customer service: Recognizing the fundamental attribution error can help you provide better customer service by considering situational factors that may be affecting customers' behaviors.
Pain vs Boredom Experiment
Leisure Activities: Choosing pastimes that provide mental stimulation and satisfaction, rather than mindless entertainment.
Gell-Mann Amnesia Effect
Selecting healthcare providers: Patients can research healthcare providers and treatments critically, seeking out evidence-based information and avoiding misinformation or pseudoscience.
Three R's of Growth
Tech Support Business: Provide excellent service that keeps customers coming back for tech help, ask for referrals to expand your client base, and collect reviews to show potential clients you are reliable.