Subscription service
Three R's of Growth
Retain customers by offering tailored packages or exclusive content, ask satisfied subscribers to refer their friends, and highlight positive reviews on your website to attract new users.
Similar Situations
Three R's of Growth
Home Cleaning Service: Retain clients with subscription cleaning plans, offer referral discounts for new client introductions, and gather online reviews to build trust in your services.
Osborne Effect
Software subscription services: Strategically timing feature announcements to maintain user interest without causing cancellations or delayed subscriptions.
Decoy Effect
Subscription plans: Knowing the decoy effect can help you choose the most suitable subscription plan for your needs, without being influenced by the presence of less appealing options.
Wardley's Pioneers, Settlers & Town Planners
Customer Service Improvement: Utilizing pioneers for service innovation, settlers for implementation, and town planners for continuous improvement enhances customer service quality.
Morris Massey's Stages of Value Development
Customer service: Businesses can provide more personalized customer service by understanding their customers' values and preferences.
Outgroup Homogeneity Bias
Customer service: Being aware of outgroup homogeneity bias can help employees provide better service to customers from diverse backgrounds.
Plutchik's Wheel
Customer service: Understand the emotions of customers, allowing you to address their concerns more effectively and provide exceptional service.
Milgram Experiment
Customer Service: Empowering consumers to assert their rights and seek assistance from higher authorities when dealing with uncooperative service providers.
Big Five Personality Traits
Customer Service: Understanding different personality types can help customer service representatives adapt their communication styles to better serve diverse customers.
In-Group Favoritism
Customer service: Recognizing in-group favoritism can help you provide better customer service by treating all customers fairly and without bias.