Home cleaning service
Three R's of Growth
Retain clients with subscription cleaning plans, offer referral discounts for new client introductions, and gather online reviews to build trust in your services.
Similar Situations
Ishikawa Diagram
Service delivery improvement: Ishikawa Diagrams can help identify the root causes of service delivery issues, leading to improved customer satisfaction.
Loss Aversion
Home buying: Recognizing loss aversion can help you avoid overvaluing a current property, leading to more objective assessments when considering a new home purchase.
Maslow's Hammer
Cleaning: Using specialized cleaning products or tools for different surfaces, rather than a generic all-purpose cleaner.
Breadth-First Search
House cleaning: Cleaning each room or area at the same level before moving to another level.
Wardley's Pioneers, Settlers & Town Planners
Customer Service Improvement: Utilizing pioneers for service innovation, settlers for implementation, and town planners for continuous improvement enhances customer service quality.
Morris Massey's Stages of Value Development
Customer service: Businesses can provide more personalized customer service by understanding their customers' values and preferences.
Outgroup Homogeneity Bias
Customer service: Being aware of outgroup homogeneity bias can help employees provide better service to customers from diverse backgrounds.
Plutchik's Wheel
Customer service: Understand the emotions of customers, allowing you to address their concerns more effectively and provide exceptional service.
Milgram Experiment
Customer Service: Empowering consumers to assert their rights and seek assistance from higher authorities when dealing with uncooperative service providers.
Big Five Personality Traits
Customer Service: Understanding different personality types can help customer service representatives adapt their communication styles to better serve diverse customers.